The UFBA Advocacy and support service

  Posted on 10th June 2019 by Nick Cottrell in UFBA blog, UFBA News

The UFBA Advocacy and support service

your first choice for conflict resolution and complaints

Every Fire and Emergency email address will have received a notice about the new interim Complaints process sent from Fire and Emergency.

We’re glad this process will not be necessary for the vast majority of you for whom brigade life is without conflict – however if you do find yourself in a situation where you need support following conflict with other brigade members or Fire and Emergency personnel, we want to be your first choice.

This is an interim process developed by FENZ.  The UFBA has now been contacted by them to consult on the permanent process, as per the recommendation in the Shaw Report.

What changes are happening

FENZ has introduced an interim process contracting Humankind to receive and triage your calls. Based in Fire and Emergency HQ Humankind will collate data and provide anonymised reports to the FENZ Chief Executive.  This does not mean you must contact Humankind; you do still have the option of contacting the UFBA directly.  We will still provide broad and non-identifying statistical data back to FENZ because in doing so we can ensure changes are made to avoid similar situations in future.

While this opens up the option of who you can choose to be your support and advocacy organisation we want to stress why UFBA needs to be your first port of call.

We’re also independent and while we have to provide reports to FENZ you have our assurance that confidentiality, anonymity and professionalism are at the heart of our service.

So while we work with FENZ through the development of the permanent complaints process, the dispute resolution process and beyond – bear in mind your number one sector specialist advocacy organisation is the UFBA.

If you think you are being bullied or harassed call us free for a confidential chat on 0508 832 269 and we can support you through the process.

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